Byline: JEFF CASALE
August marks the fifth anniversary of Hurricane Katrina, but memories of the most destructive storm in recorded U.S. history are still fresh in the minds of the claims adjusters who worked in its aftermath.
Many claims adjusters who worked in New Orleans after the Category 5 hurricane hit Aug. 29, 2005, say it was the catastrophe that changed the way catastrophic events are handled. It forced people who usually worked independently to work together; posed claims-handing challenges in nearly every stage from communication to resolution; and tested the mental, emotional and physical states of all involved to rebuild a devastated region.
"Katrina was the most (challenging) storm the insurance industry had experienced to date, said Rich Lafayette, Atlanta-based vp global technical services unit and managing director of the Southeast region for Crawford & Co. "It made us rethink how to handle catastrophe claims completely because there was so …
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