Community banks are slowly adapting to the World Wide Web's interactive capabilities, says the consulting firm RSM McGladrey Inc., St. Paul, Minn. In its annual survey of community bank websites, the firm reported that 55 percent of the sites it reviewed had moved beyond the electronic brochure phase and had developed sites with transactional capabilities.
Overall winner of the firm's outstanding website award for banks with assets of $3 billion or less was Citizens Business Bank of Ontario, Calif. www.cbbank.com, whose site permits customers to look at balances, transfer funds (worldwide), pay bills, stop payments, order checks, communicate with product managers and …
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